Can't add employee as user in ESS/MSS

"I can't add an employee in ESS/MSS as a user, what can I do?"

If you have problems adding an employee in ESS/MSS, your email address may not yet have been entered in the employment under the "Reachability" tab. After this has been added, the employee will automatically become visible in the ESS/MSS Users wizard.

If you have trouble creating a new employee, the document “Checklist for creating a new employee BCS Online” can be found in the Customer Portal > Other files > Manuals. By following the clear instructions you can create a new employee. If, despite the information in the manual, you still fail to register the new employee for BCS Online, please contact the support team. They will be happy to help you.